Shipping

We offer the following delivery services:

• Standard Delivery Service (Hong Kong, SAR of China & Macau, SAR of China)
• SF Express Locker (Hong Kong, SAR of China, only)

Areas in service

• Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau, SAR of China. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
• P.O Box is not accepted as shipping address.
• Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Shipping days and schedules

• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days.
• Delivery service is not available on Sundays and Public Holidays.

Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :
 Mondays to Saturdays: 09:00 – 19:00
 Sundays and Public Holidays: Closed

Outlying Islands Delivery Schedule:
 Cheung Chau: Mondays and Thursdays (14:00 - 18:00)
 Lamma Island: Tuesdays and Fridays (14:00 - 18:00)
 Peng Chau: Wednesdays and Saturdays (14:00 - 18:00)

SF Express Lockers (Hong Kong, SAR of China only)

• Orders can be delivered to SF Express Lockers selected by customer at checkout.
• The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications.
• The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
• Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
• Customer should retrieve their order from the selected locker.
• The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273

Shipping Charge

Flat Rate of HK$30 per Order

Free shipping for order over HK$600

Can I cancel my order?

If placed during Monday-Friday during business hours of 9am – 6pm (GMT+8) we can attempt to cancel domestic orders within 1 hour. please contact Client Services team by email us at customerservice@tsbrand.hk
 We do not guarantee the cancellation of any order.
 Please note—we are unable to cancel international orders.

Can I change my order?

Once an order is placed, we are unable to modify or change address. If within policy, we can attempt cancellation (see above). Please note—we do not guarantee the modification of any order. All purchases should be reviewed carefully before being submitted.

How do I return an item purchased?

Please contact Client Services team by email us at customerservice@tsbrand.hk

What if I have a problem with the product?

If you have a problem with your product, please contact Client Service team by email at customerservice@tsbrand.hk